A ransomware attack affected a rural power provider in southeastern Alabama, preventing consumers from accessing their account information for the time being, but an official said Tuesday that systems were starting to come back up.

According to Chief Operating Officer Brad Kimbro, Wiregrass Electric Cooperative, which serves around 25,000 members, did not pay a ransom and had no data exposed as a result of the attack. The power supply was not disrupted.

He noted, however, that member account information and payment systems had been taken offline for maintenance and as a precaution, and that information technicians were working to restore customer sites.

“Out of an abundance of caution, our IT guys spent all weekend looking at every server, every laptop, every computer, everything,” Kimbro added.

Customers may continue to have sporadic disruptions as a result of issues such as broken website links, he said. According to the Dothan Eagle, the company has stated that it will not disconnect service for consumers with prepaid accounts during the outage.

Hackers initiate ransomware attacks after gaining access to a computer system and demanding payment. While Kaseya’s software impacted thousands of firms in at least 17 countries in a broad attack that began Friday, Kimbro said the utility discontinued the company’s goods around 18 months ago.

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“That has nothing to do with our situation,” he clarified. The problem with the programme was identified Saturday morning and looked to be limited to one server, according to Kimbro.

Before the attack, the cooperative, which serves all or parts of five counties, declared on social media that it was modernising its computer systems.

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