8×8 Pricing Guide 2025

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8×8 offers cloud communications – UCaaS and contact center (CCaaS) tools support collaboration across teams. Plans like the X2 plan provide features like auto dialer, call transcripts, analytics reports, supervisor workspace tools as well as call barge/whisper options that enable teams to work effectively together.

Business communications solutions are ideal for smaller and mid-sized companies that require unified communications; however, subscriptions don’t include toll-free minutes and higher tier plans could prove costly for smaller teams.

Overview of 8×8 as a communication platform

8×8 offers cloud communications solutions tailored to businesses of all sizes. Their offerings span voice, video, chat and contact center solutions designed to improve collaboration and productivity. Revenue for their subscription-based business model comes via tiered pricing based on features or number of users; as well as additional sources like partnerships or reseller programs to expand market reach.

88 is an ideal choice for businesses needing global calling capabilities, offering tiered plans that provide excellent value depending on usage patterns. However, other platforms like RingCentral and Nuacom may provide greater value with their user-friendly interfaces, artificial intelligence tools and more comprehensive call management features. Additionally, 88 may not provide as robust productivity tools or call recording and transcription functionality as other competitors such as Nextiva or Vonage do. Small and midsized businesses that need to streamline their communication processes may find other platforms more suitable, yet this platform remains an attractive solution for large enterprises that need advanced call center solutions.

8×8 Monthly Plans Breakdown

The 88 X Series offers flexible plans to meet specific business requirements. Both UC Tiers include unlimited calling in the US, auto attendants and HD video and audio conference calls; skills-based routing, IVR call recording CRM support are added with each plan for greater versatility, as is social media integration as well as live chat, email SMS video streaming – with advanced analytics, supervisory dashboards and quality management tools rounded off the feature set of these offerings.

Each tier offers additional UC apps such as intelligent interactive voice response (IVR), secure phone payment system and team messaging. In addition to core features, each tier also offers optional UC apps like intelligent IVR, secure phone payment system and team messaging. In addition, 88 offers features not found elsewhere such as customizable greetings and virtual receptionist on all plans as well as call barge and whisper capabilities which make it easy for managers to keep an ear out on customer service conversations.

All plans provide unlimited internet faxing, which makes them perfect for remote and hybrid work environments. Unfortunately, subscriptions don’t include toll-free minutes and higher tier plans may be too expensive for smaller teams.

Features Comparison Across 8×8 Plans

In terms of call handling features, 88 stands out among business VoIP platforms as the leader. It supports omnichannel communication and advanced analytics such as agent workspace, call and screen recording, call center management and more. Furthermore, robust queue settings enable users to tailor business phone services according to individual caller needs and goals.

With its X2 and X4 plans, 88 offers unlimited calling in both the US and Canada as well as unlimited SMS (US/Canada). In addition, its HD video meetings allow for team collaboration by sharing documents, files and links throughout team conversations as well as collaborate on projects.

However, its limited pricing information and higher starting costs may limit its value proposition for smaller businesses. Nextiva, on the other hand, offers more transparent pricing structures and provides a wider variety of features in each plan – including customer success manager support with its highest tier plans! In addition, their X6 and X8 plans offer additional UC features like skills-based routing autodialers AI Interactive Voice Response call activity analytics etc.

Call Rates: Domestic and International Costs

8×8 offers various call rates depending on which package is chosen. Domestic calls are always free while international rates can differ significantly; its X2 plan offers unlimited calling to 14 countries while its X4 tier enables users to call free into 47 nations.

No matter the call rate chosen, 88’s VoIP service provides excellent customer support. Customers can contact 88’s support team any time through email, phone or live chat; in addition, Conversation IQ gives managers access to detailed analytics on user performance metrics such as call quality.

Additionally, 88’s platform can integrate with other cloud solutions to facilitate greater team collaboration. Their easy-to-use unified communications tools make them ideal for small businesses that want a quick set up process; furthermore, extensive training courses available from this vendor enable new employees to learn the software quickly. 88 also makes integrating existing hardware seamless – perfect for companies trying to minimize costs while limiting disruptions.

8×8 Hardware Pricing and Options

88 Communications goes beyond other cloud communications solutions by eliminating the barriers between Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS), offering one integrated communications experience across both services on a scalable platform. Their range of UCaaS/CCaaS plans can meet the needs of businesses of all sizes.

No matter your hardware needs – from single user PCs to enterprise solutions – 88 offers competitive hardware pricing options tailored specifically to each business. From device as a Service (DaaS), financing or even just one-off payments you’re sure to find what’s perfect.

Businesses seeking an omnichannel customer engagement solution will find that the 88 X series provides advanced telephony features, call routing capabilities and powerful analytics useful. Furthermore, multiple call center options to increase efficiency and productivity are provided through the series; additionally support services include knowledge bases, FAQs and self-help resources for all users as well as integrations for CRM apps, workforce management tools, collaboration apps.

Add-Ons and Extra Costs

8×8 stands out among its top competitors by providing call center agents with an expansive tool set for omnichannel customer engagement platforms, featuring features such as AI-powered self-service chatbots, skills-based routing, an outbound auto dialer with follow-up surveys, integration with CRM systems and detailed call analytics and reports to track performance.

The vendor’s X7 plan provides users looking to consolidate their communications under one platform an excellent option; however, its relatively high price point may lead some customers to feel that their money is not well spent.

8×8 offers more than just the traditional unified communication platform; they also provide business phone systems and cloud-based contact center software for enterprises looking for ease of use, cost effectiveness and detailed call management capabilities. Their features include multichannel chatbots, visual IVR builders, integrations with CRM/business applications such as Salesforce/Zendesk as well as real time analytics for customer engagements via social media/email/facebook etc – while HIPAA/PCI compliance ensures optimal security measures are adhered to.

8×8 Enterprise Solutions and Custom Pricing

8×8 VoIP pricing plans offer multiple pricing tiers and unlock additional features as you move up through them, making 8×8 an excellent fit for many organizations depending on their individual business requirements.

For instance, the X2 package starts at $24 per month and offers basic collaboration tools – including call management system, video conferencing, unlimited calling to US/Canadian phone numbers, unlimited messaging services, virtual receptionist services, etc.

With the X4 tier, you gain more advanced tools such as an auto dialer and skills-based routing for multichannel calls. Plus it includes more countries for free international calling. Furthermore, plans X6 and X7 enhance call center capabilities with features such as agent coaching, post call surveys, and intelligent interactive voice response for intelligent call centers.

Notable features of 8×8 include its integrations with Zendesk, Salesforce and Google Analytics as well as APIs which empower developers to add real-time communication into apps and platforms developed with 8×8 APIs. Unfortunately, however, several limitations still remain with regard to pricing information being readily available and high starting costs that make the solution unsuitable for small businesses.

Discounts and Promotions in 2025

Businesses looking for an economical phone system that can support multiple users and locations will appreciate 8×8’s unified communications tools, particularly its X Series plans which feature omnichannel communications and advanced analytics to improve customer service and optimize business operations.

The X2 plan is an excellent value solution for small businesses that want to minimize costs without sacrificing call management and collaboration tools. This plan offers unlimited calling in the US and Canada as well as auto attendants and standard VoIP features like auto attendants. Furthermore, an intelligent interactive voice response helps businesses provide improved self-service options to customers and clients.

The X4 plan is the most costly of our tiers but provides access to unlimited international calls in more countries – ideal for global enterprises that must stay in contact with their client base. In addition, this tier provides advanced call center features like supervisor analytics and agent coaching as well as HD video conferencing with cloud recordings.

Jennifer Thomas
Jennifer Thomas is the Co-founder and Chief Business Development Officer at Cybers Guards. Prior to that, She was responsible for leading its Cyber Security Practice and Cyber Security Operations Center, which provided managed security services.