RMM Definition

SLA Monitoring Tools

RMM Definition- Managed IT Service Providers (MSPs) use network management software to remotely monitor customer endpoints, networks, and computers. MSPs can use RMM to remotely apply patches and updates, install and configure software, and resolve difficulties, among other things.


RMM stands for remote monitoring and management, and it allows MSPs to remotely monitor client endpoints, networks, and computers.

RMM IT software is installed on client systems, workstations, servers, mobile devices, and other devices via a “agent” (a small software footprint).

These agents provide MSPs with remote monitoring capabilities. The data from the client devices is sent back to the MSPs by these agents. This data comprises machine status, health, and other details. As a result, MSPs gain visibility into client networks by adopting a powerful RMM tool. They may so remotely monitor machines, maintain and update them, and even get the gadgets to anticipate problems and resolve them remotely.

When one of the RMM agents placed on a client machine/network discovers a problem, an alert (also known as a “ticket”) is generated. This ticket is returned to MSP. The MSP then takes the required steps to remedy the problem. RMM agents create tickets that are classified based on the kind of issue and its severity; this level of detail aids MSPs in classifying issues as critical or non-critical.

Why ITarian RMM Software?

As an MSP, you’re in charge of your clients’ IT infrastructures’ health and security. That means you’ll need technologies to efficiently and cost-effectively monitor and manage their environments. With ITarian’s RMM monitoring software, you can remotely manage network endpoints, desktops, mobile devices, and the whole IT infrastructure from a single platform. It is capable of delivering high-quality results. It doesn’t get any better in terms of value for money than that.

  • Updates and provides status information on users’ software and networks.
  • Monitors the status and health of users’ networks and devices in real time.
  • When problems are discovered, tickets are generated immediately.
  • Multiple clients and endpoints are tracked.

Key Benefits & Capabilities of Remote Monitoring and Management Software

Fast setup and deployment

With full LDAP and Active Directory integration, quickly import people, devices, and endpoints.

Single-pane-of-glass management

The complete toolset can be controlled quickly using a single interface that allows you to monitor, manage, and understand the IT landscapes of your customers.


Built-in wizards let you standardise and establish reusable procedures to solve even the most difficult problems, boost efficiency, improve service quality, and strengthen customer connections.

Real-time communication

Without ever leaving the console, you may chat with customers and remotely apply fixes.

Reporting and visibility

Produce detailed reports on identified threats, device and endpoint events, user activity, push data, and more as needed.

Latest OS support

Provide support for clients who are using the most recent OS builds and releases.


Get unique access to product forums and the MSP Consortium, giving you a say in product development and the MSP community.

No cost

Using the platform and capabilities, you can cut your IT management costs.

Jennifer Thomas
Jennifer Thomas is the Co-founder and Chief Business Development Officer at Cybers Guards. Prior to that, She was responsible for leading its Cyber Security Practice and Cyber Security Operations Center, which provided managed security services.