Service Desk Structure



Service Desk Structure- If you’re like most businesses, you’d like to have an IT department because it makes sense and provides numerous benefits. We understand your demands at ITarian, so we’re giving away our service desk software for free to anyone who wants it. It can be difficult to figure out the right framework for support success, but we’ve made it a little easier to understand.

The Structure For Success

Elements for Success

  • Strategy and Structures
  • Security and Governance
  • Management Processes
  • Education and Resourcing
  • Tool Sets
  • Reporting and Performance

The Explanation

You need six vital elements, which are given above, to be successful in the IT department and in business in general. You’ll find the following in Strategy and Structures:

  • Set up the environment
  • Decide on business objectives and goals
  • Figure out marketing strategies
  • Set up the service desk infrastructure

You’ll also need to educate your clients and staff, so you’ll need to define their roles, determine which talents they shine at, develop training plans, and, if necessary, get individuals certified.

You’ll be able to set up self-service alternatives with the tool set, such as our handy FAQ database. Customers will be able to handle minor issues on their own as a result of this. You’ll also think about ways to collect data for reports and other purposes.

You’ll map out individual performance requirements, examine SLAs and OLAs, set up standard operating procedures (SOPs), provide monitoring, and decide how to gauge customer satisfaction in the security and governance part. You’ll put up procedures and processes for managing many things during the Management Process phase, including:

  • Incidents
  • Problems
  • Change
  • Knowledge
  • Assets and more

The final component is reporting and performance, which is required for any business structure in order to establish how well the tools and solutions available to you are doing. Because our expanded reporting system gives various options to generate reports, our solution can assist with metrics.

Jennifer Thomas
Jennifer Thomas is the Co-founder and Chief Business Development Officer at Cybers Guards. Prior to that, She was responsible for leading its Cyber Security Practice and Cyber Security Operations Center, which provided managed security services.