Every business needs to stay current with tech in order to succeed in today’s technologically advanced age. The start of a new year is always a good opportunity to implement new technology as a fresh start and moving into 2021 it is a chance for businesses to implement new technology that could help them adjust to the ‘new normal’. There are lots of great types of technology that businesses should be looking to implement which could help them to succeed in several different ways next year and even beyond this. Read on to discover the best types of tech for 2021.
One of the most important upgrades to make is in the form of cybersecurity. Cybersecurity has been a major issue for businesses in recent times but it is likely to become an even bigger threat with more people working from home during the coronavirus pandemic, so making sure that you have the best and most advanced protection will be key for battling online threats. This will include:
- Antivirus software
- Password manager
- External backups
Remote Working Tools
With so many people working remotely it is important that businesses have the tools necessary to help employees to do this effectively and to overcome common issues that remote work can bring (mainly communication issues). A few of the best tools that a business can use to improve WFH include:
- Screen sharing and recording software
- Project management tools
- Videoconferencing software
- Team chat apps
- Cloud storage
Customer service should always be a priority for businesses but especially during challenging times like this where customers will often need to speak to someone and have questions answered. A toll-free number from a company such as kall8.com is a smart way to do this because it means that they can get in touch for free, you can create a memorable number for your business, and even get business text messaging. Not only this, but often these services come with a range of features that will allow you to view reports, set up features, and benefit from analytics to improve your customer service.
It is also a good idea to have a chatbot installed on the company website for 2021. This will mean that your business can provide instant, 24/7 support to visitors which will help to get their questions answered and could increase conversions while stopping you from losing out to the competition.
Automation continues to be a major trend in the workplace and this will continue into 2021 as the technology continues to improve. Automating repetitive tasks can free up time for staff to focus on other areas while speeding up processes and cutting out costly errors.
These are a few of the best tech upgrades that a business can make for 2021 and could make a big difference to their success next year and beyond. It is important to stay current, especially in challenging times like this, and these are all key tech upgrades that can help a business in a number of ways.