CRM Service Desk- Most people think of help desks, however a Service Desk with CRM (customer relationship management) support could be a superior option. With the help of the customer relationship management system, you’ll be able to do all of the usual functions of a Service Desk. While some people believe that buying two separate items is the best option, we at ITarian believe that using a single product for both needs is the best option. There are a variety of reasons to consider us, including:
- Cost
- Simplicity
- Email workflow
- Customer access
Cost
Many businesses are concerned about costs, but they should not be the main consideration. We offer our product for free, along with a few more choices that can be combined to create the ideal administration solution. If you don’t have the funds for an exclusive licence, consider us because we have many of the same benefits.
Simplicity
You will not use or like utilising a system if it is not straightforward to use. Any product should make your life easier rather than making duties more difficult to do. You’ll get an easy-to-use system with CRM and service desk choices from us that can save you time and money.
Emails/Tickets
Whether customers prefer to email a ticket or utilise the online form, you’ll have rapid access to them. Customers won’t have to wonder when you’ll get back to them because you can send automated responses, and they’ll be notified when the task is finished. With all of this, you won’t have to waste time emailing them or manually creating tickets based on the information you were given.
Customer Access
Customers or end users will be able to access the system, which will save you a lot of time and effort. They’ll be able to access our FAQ database, which may be able to address their problems, and they’ll be able to submit their tickets, saving you time.
WHAT IS SERVICE DESK?
Service Desk is a ticket management solution that enables businesses to create powerful and efficient work-flows for both internal and external support departments.
The Support Ticketing Management System (also known as Service Desk or Help Desk Ticketing System or Remote Help Desk Support System) allows MSPs (via administrators and help desk staff) to keep track of user tickets, respond to them, reassign them to appropriate departments or organisations, and generate reports, among other things.
ITarian is a cloud-based ticket management system that is part of ITarian, a complete, scalable central IT management platform that includes Remote Monitoring and Management (RMM), Service Desk, Patch Management, Mobile/Endpoint security management, and other essential IT management tools for MSPs in a single, easy-to-use console.
The ITarian Help Desk Ticketing System provides businesses with a single point of contact for all departments’ communication needs, both internal and external. A company’s customers, staff, and business partners would all congregate around the Help Desk, ensuring a strong and efficient workflow.
MSPs will be able to see issues as they arise in real time and provide thorough reports based on project timelines, assets, expenses, ticket types, and staffing. MSPs will now be able to construct service level agreements with ease, as well as configure ticket due dates, warnings, and charging to match. It also allows administrators to set up auto-responders, knowledge base articles, and assign tickets to departments and employees based on certain criteria.
