What Is the Geek Squad Email Scam?

What Is the Geek Squad Email Scam

All customers of Best Buy who have used Geek Squad or purchased products may receive an email purporting to be from them regarding membership renewal, but there are ways of detecting these scams and stopping them.

Scammers send fraudulent emails and texts claiming you’ve been charged hundreds of dollars to renew your Geek Squad subscription, but here are some tips to avoid becoming victims:

What is the Geek Squad email scam?

Geek Squad does not typically contact customers uninvited to ask them for personal or payment details, and any emails appearing from them requesting this should be verified as being legitimate by checking their corporate website or customer service number. Be especially wary of emails encouraging click-through links or attachments which could potentially install malware onto your device; scammers use threats and urgency in these attempts at convincing their targets into taking immediate action.

Once scammers obtain information on their victims, they can use it for various types of fraud. For instance, they might conduct large transactions from bank accounts of those targeted; download harmful software which continues stealing their data; demand money for remote service provided or charge cancellation fees to prevent losing money altogether. Many people pay these costs rather than risk having their order cancelled and losing out financially.

1. Auto-renewal scams.

Phishing often takes the form of auto-renewal scams. A fraudulent Geek Squad representative might call or email customers warning that their account is set to renew itself automatically, then convince them to contact a number “process a refund” or “verify your order details.” During this process, they try to gain personal data such as bank login credentials, passwords and social security numbers from them in order to phish for personal data that can then be sold or exploited for identity fraud purposes.

Scammers may request sensitive data as well as access to the victim’s computer so they can install malware and continue with their phishing scheme.

Scammers use well-known brands as bait to trick potential victims, but you can protect yourself by being aware of their techniques and using reliable cybersecurity software. If an email seems fishy or urgent, always contact the company through their official website or customer service number directly and watch out for grammatical errors, urgency or requests for personal details; furthermore it’s wise to confirm email addresses through independent sources.

2. Phishing emails containing links or attachments

Scammers use Geek Squad-themed phishing emails to deceive recipients into disclosing personal information or provide access to bank accounts. Furthermore, such phishing emails often contain malware designed to infiltrate victims’ computers with viruses or steal sensitive data like passwords and account numbers from them. To protect yourself from this type of scam, always confirm the legitimacy of emails using official contact details provided by companies you do business with.

Geek Squad-themed phishing scams commonly involve persuading subscribers that they are due to receive an overpayment refund from Best Buy’s subsidiary Geek Squad. Emails often urge victims to call a number listed in them in order to claim their refund, leading them to panic about having been charged for products they did not order or renewals they didn’t agree to. Many act out of fear they have been charged for products or renewals they don’t wish for or were unaware were part of an agreement they did not consent for. Scammers take full advantage of this anxiety to steal sensitive data. Be wary of emails requiring immediate action such as “urgent action required.” Be especially wary of any that ask you to click links or download software.

3. Fake Best Buy’s password reset scam

Geek Squad, Best Buy’s tech support arm, is one of the most frequently targeted in email scams that attempt to pass themselves off as legitimate companies. They send emails posing as Geek Squad emails that attempt to trick recipients into providing personal data or paying for unwarranted services.

Scammers use various tricks to make their scams look credible, such as using false order numbers and invoice dates as well as fake logos to mimic Geek Squad’s website. Scammers often rely on fear tactics in order to quickly coax people into taking an action like calling an unknown number or clicking a link.

Immediately report and delete any suspicious emails from Geek Squad, while checking bank and credit card accounts for unauthorized charges. If you suspect fraud or identity theft, change passwords immediately and notify your bank – this way they can help ensure you can quickly respond if someone attempts to gain entry to your accounts through identity theft. You could also use a password manager which alerts when your passwords have been compromised so you can act before hackers gain entry to them and gain entry themselves.

Symptoms of fake Geek Squad email scam

Geek Squad, a subsidiary of Best Buy that offers various tech services and support, has unfortunately become the target of several email scams that attempt to persuade recipients into providing sensitive data or making improper payments.

Scam emails from Geek Squad often look official and contain details such as order numbers, payment amounts and the immediacy of receiving them can make recipients vulnerable to losing hundreds or even thousands of dollars in an instant.

Note that no reputable company will ask you to provide sensitive data via email or text message; always connect directly with them through their official website or customer support number.

Freezing financial accounts is also recommended to prevent hackers from draining them. If you receive suspicious email or texts from Geek Squad, be sure to report it and scan your phone with malware removal software before deleting and blocking its sender to prevent future attempts at phishing.

1. Grammar or spelling mistakes.

Scammers typically try to make their emails appear more authentic by including grammar errors that would never occur in a genuine Geek Squad email and using commonly known technology terms like “Google Groups.” They also try to confuse recipients by including unfamiliar tech jargon, such as using them instead of an expected tech term like “Telecommute”.

Scammers aim to instil a sense of urgency so their victims act quickly without thinking twice, which is why they use phrases such as “within 24 hours” and inform them they need to call within seven days.

Scammers frequently use words such as “kindly,” which would not normally appear in an official Geek Squad email. To identify potential scams, it’s essential that you stay vigilant for such errors in language usage that could indicate they’re fake and that personal or financial data has been requested or requested from independent contact info sources. Be wary of clicking any links or providing personal data unless verified independently – to protect yourself against Geek Squad scam emails it’s essential that vigilance and best practices are employed against these emails; should anything fall victim, take measures immediately to safeguard account passwords and financial data to safeguard both identities theft or fraud!

2. Untrustworthy email address

Fake Geek Squad emails may be difficult to spot from real ones. Their return addresses might come from domains other than Best Buy or Geek Squad, with generic greetings like “Dear customer.” Furthermore, scammers will sometimes request personal data via emails and texts; official channels like websites or customer service centers always request such details from customers.

Unother red flag occurs when an email claims your Geek Squad membership has been automatically renewed, yet none of the real Geek Squad emails contain a link for cancellation of subscription. Furthermore, such emails often include an attachment that looks like a receipt but contains malware which will infiltrate your device upon opening it.

If you receive a suspicious email from Geek Squad, make sure that it is reported both to local law enforcement and to the Internet Crime Complaint Center. Best Buy recommends changing passwords as well as checking bank or credit card statements for unwarranted charges.

3. The scammy approach

Geek Squad Email Scams are an increasingly prevalent scheme that can compromise both your personal and financial data. By pretending to represent Best Buy’s Geek Squad, scammers may convince you into sharing credit card details or giving remote access to your computer; giving them access allows them to steal data or orchestrate unauthorized transactions that may lead to serious repercussions in terms of finances and data theft.

Geek Squad scams often take the form of fraudulent refund offers. This scheme takes advantage of victims’ desire to reclaim any alleged overpayment or misused funds by prompting them to provide personal and financial information in order to receive refunds – giving scammers access to personal and financial details they could use for identity theft and financial fraud schemes.

Avoiding this scam requires being vigilant and never clicking links or downloading attachments from unsolicited emails. Watch out for urgent language that urges immediate action to be taken and irregularities in contact details; additionally, ensure the sender’s email address contains no grammatical errors.

The Geek Squad email scam is a type of tech support fraud in which fraudsters pose as being from Best Buy’s Geek Squad and attempt to convince people their device has been infected with malware or has another technical problem. They send emails, text messages or phone calls purporting to come from Geek Squad which claim that their device needs fixing immediately or is vulnerable due to other technical issues.

Attackers use psychological tactics to convince their targets to install software that gives them remote access to their computers, which allows them to steal sensitive information like passwords and bank account details from these victims.

Why am I seeing the Geek Squad auto-renewal scam?

Phishing emails often ask users to call a phone number or click a link that leads them to a malicious website and can steal personal data or install malware onto their device. Once at these websites, personal details could be sold on the dark web for financial fraud or used gain entry to sensitive accounts.

Scammers behind these attacks use techniques such as using threatening language and creating fake deadlines to induce fear in their targets. Furthermore, these emails often employ poor spelling and grammar that make the emails appear more authentic. If an email claims to come from Geek Squad, always contact them directly using their listed phone number on their website.

Oregon Attorney General Ellen Rosenblum recently issued a warning about a new scam targeting Best Buy customers, where criminals send fake invoices and customer service numbers posing as Geek Squad tech support, to attempt to convince their targets into providing personal and credit card data.

How to get rid of the Geek Squad email scam

Geek Squad email scams take advantage of Best Buy’s name to deceive recipients into divulging personal data. Scammers use email templates that closely resemble legitimate Geek Squad communications – including invoice numbers, renewal dates and logos – as bait. In addition to urgent calls to action and requests for personal details.

Emails sent from Geek Squad shock recipients and prompt them to reach out, in fear they have been charged for services they did not agree with or receive. Scammers take advantage of this fear-induced panic by convincing victims over the phone to provide sensitive personal data such as bank account and credit card numbers to the fraudsters.

Scammers use remote access to gain control of victims’ computers to gain remote access and use malware or spyware to steal money from memberships and steal their membership fees. There are various methods for combatting the Geek Squad email scam such as installing antivirus software and avoiding suspicious emails; using antivirus software could also help.

Remove Geek Squad scam with antivirus

Geek Squad scams are fraudulent schemes designed to steal your personal information and money. Typical tactics involve tricking victims into giving personal details such as banking account information or Social Security Numbers before asking for remote access to download malware or spyware onto devices. Incogni can assist by monitoring devices for suspicious sites or apps that request sensitive data as well as blocking any attempts by blocking suspicious apps automatically.

Scammers send emails purporting to be from Geek Squad that claim that their subscription will automatically renew for hundreds of dollars, and often contain typographical and spelling errors as telltale signs that this email may be fake.

As soon as you open these emails and call any numbers listed within, it could lead to you losing money. Instead, always reach out directly to the company through their official website or customer service number to validate any concerns. In addition, be sure to regularly review both financial statements and credit reports for suspicious activity that you do not recognize.

Manual removal on Windows

Geek Squad scammers use counterfeit brands to deceive unaware recipients into divulging personal and financial data that could lead to phishing attacks, stolen identities, compromised credit cards or any other type of financial loss.

One way to spot a fake Geek Squad email is to look out for grammar and spelling errors, as these tend to crop up frequently in malicious emails sent out by scammers who do not proofread. Another sign would be an impersonal greeting or suspicious date format in the email.

Scammers use phrases like “in the next 24 hours” to instil an urgent feeling among their victims and prompt hasty actions; however, most companies (including Best Buy ) allow subscribers up to seven days before having to cancel their subscriptions.

Scammers frequently include links or attachments in their emails that persuade recipients to click. These can appear as invoices, subscription renewal notices or antivirus software scan notifications but once opened can install viruses and malware that allow access to sensitive information for the scammer.

Manual removal on macOS

Geek Squad customers may have received emails purporting to renew their protection plan automatically and that you will incur charges of hundreds of dollars within 24 hours unless calling an anonymous number provided in these phishing scam emails. Don’t fall for these deceptions – they should always be avoided.

Hackers behind these phishing emails use social engineering techniques to deceive unsuspecting victims into divulging personal information or making fraudulent payments, leading them into identity theft, account password phishing and malware infection. Their emails frequently include fake invoice numbers, renewal dates and logos that make their emails look legitimate – as well as links and attachments that will download malware onto computers.

Tech Support Scams (TSSs) are one of the most prevalent forms of online fraud. Scammers typically pose as employees from tech companies to convince victims to give remote access to their devices so that they can install malware, collect personal data and charge for services they never rendered.

Remove malicious browser extensions

Many scammers use the Geek Squad name to deceive people into giving away personal data or money, often by pretending to represent it or using email addresses that look similar to what was used when signing up with them. They may add urgency by demanding immediate action be taken on an offer presented as soon as possible and offering links or attachments that, if clicked upon, can download malware that steals personal information.

If you suspect an email to be fraudulent, contact local law enforcement and file a report with the Internet Crime Complaint Center. Furthermore, change your passwords and check bank and credit card statements for any unauthorized transactions.

Scammers create malicious browser extensions designed to gain personal data or cause harm on computers. To remove such extensions from your browser’s Extensions Management page (in Chrome click the menu and then “Extensions”) and remove any suspicious ones by moving them either into Trash or Bin.

How can I protect my device against viruses?

Future protection can be obtained by remaining alert and avoiding suspicious emails, texts and calls. Always verify the sender of emails you open; only click on links you know to be trustworthy and use a cybersecurity software suite that protects against viruses and other forms of malware.

Fraudsters impersonating Geek Squad employees often try to trick recipients into calling or emailing them in order to obtain personal or financial information from them. They will claim your device has malware or that a subscription renewal payment is overdue, then pressurize you into downloading “antivirus software” or giving remote access so they can spy on your activity, steal information from it and potentially even try and extort money or personal details from you.

Immediately contact Geek Squad through their website or customer service email and change passwords as soon as possible, monitoring bank statements for suspicious purchases, filing complaints with both FTC and IC3. These measures should help combat scammers.

6 Latest Geek Squad Scams in 2023

Miami’s information security office has received reports about an email purporting to be from Geek Squad that claims your membership will auto-renew and cost hundreds of dollars; further, this message urges users to call an unlisted phone number for assistance.

Always avoid clicking links, calls or texts in emails and pop-up windows that request personal data outside official channels. Reputable companies would never solicit such sensitive data through unofficial communication channels.

1. Geek Squad auto-renewal scam

An auto-renewal scam involves scammers sending fake Geek Squad invoices or customer service numbers to those who have signed up for one previously, with false invoice numbers, renewal dates and email signatures that look genuine from “Geek Squad Renewal Team” or “Best Buy.” Their aim is to convince victims their subscription has automatically renewed and that they must call an emergency phone number within 24 hours or else be charged hundreds of dollars unless they call a specific number within that time.

Scammers ask their victims for personal or bank account information in order to steal their identity, make charges against their bank accounts without their knowledge and sell that data on.

To avoid being fooled into falling for Geek Squad scams, it’s wise to only utilize official services online and in person. Furthermore, never give out passwords, usernames, social security numbers, verification codes phone numbers credit card or bank details via email, text or phone calls unless the emails come directly from Geek Squad itself – you should always double-check spelling and grammar to determine if they look authentic before responding.

2. Phishing emails

While most are familiar with Nigerian prince scams, they may not be as wary of fraudulent emails from popular companies like Geek Squad. Cybercriminals take advantage of the Geek Squad name recognition to enhance their deceptive phishing campaigns by impersonating representative from Geek Squad in phishing campaigns designed to extract personal information or grant remote access of devices belonging to recipients who become vulnerable due to fake Geek Squad emails claiming they represent this popular technology service provider and subsidiary of Best Buy. Falling victim to these schemes could result in stolen funds, compromised accounts compromised devices access, and extensive identity theft – all serious consequences await victims of falling for such schemes!

Scammers use email or SMS spamming techniques to spread their malware or steal personal data, usually from a non-official Geek Squad account or phone number. Such messages usually include bad grammar or spelling errors that would not normally appear in legitimate company communications; additionally they contain links leading to fake Geek Squad websites intended to capture personal data or compromise computers with viruses.

Geek Squad emails often claim that you have overpaid or have money owed to you and require that you call an unknown number in order to provide your credit card number and personal data, sometimes demanding payment in gift cards as another telltale sign of fraud.

3. Geek squad tech support scams

Cybercriminals are constantly looking for new ways to take advantage of unsuspecting victims, and one Geek Squad-related scam involves sending subscription renewal emails claiming you were charged hundreds or thousands of dollars for services that should have been free. These messages often arrive via non-official channels such as social media, WhatsApp and text messages and contain fake invoice numbers, renewal dates and contact numbers that appear legitimate – forcing recipients to call a certain number within 24 hours or risk losing all their funds.

This scam’s purpose is to lure you into calling the number in an email out of desperation. They hope that by giving out your credit card or banking details, they can use them for financial fraud purposes.

Be wary when providing sensitive data through email or phone, especially if they seem dubious. To be safe, always contact Geek Squad using their corporate contact details directly if suspicious emails or calls arise, and be sure to regularly review your bank and credit accounts for any suspicious charges or inquiries.

4. Misleading browser pop-ups

The Federal Trade Commission issued a warning about an emerging scam targeting Best Buy customers’ Geek Squad division. Scammers send emails or text messages purporting to be from “Geek Squad subscription service”, warning of imminent charges of several hundred dollars unless customers call an unspecified number within 24 hours in order to dispute or cancel it.

Some of these messages include pop-up windows warning of security threats on customers’ computers and asking them to call a number provided in the window. Scammers then request remote access so they can steal information and install malware onto it.

Some fake pop-ups will tempt victims to download software that supposedly allows the remote administrator to view and monitor their computer remotely, diagnose issues remotely and repair them remotely. This can be highly dangerous as this software could contain malware or other harmful programs designed to slow down or steal personal information from devices. To protect yourself against this form of fraud, keep an eye out for any grammar mistakes or strange phrases used in messages as well as clicking any links or calling any numbers provided in unsolicited messages; additionally you could install an Aura cybersecurity program that provides strong antivirus protection as well as credit monitoring and identity theft insurance coverage.

5. Password reset scams

Best Buy’s Geek Squad provides tech support services including repairs and protection of electronics and appliances. Unfortunately, its recognizable logo has become an easy target for scammers attempting to gain personal data or money by impersonating company representatives.

These scams often include an email notifying recipients that their Geek Squad membership will auto-renew and charge hundreds or even thousands of dollars automatically. Furthermore, such emails could contain malicious links designed to steal passwords or other sensitive data from victims.

One common variation of this scam involves receiving a phone call from an impostor posing as a Geek Squad representative who claims they’ve detected suspicious activity on your computer and request remote access in order to validate this claim. Doing this allows the scammer access to download malware onto it and access valuable data – and possibly steal valuable information too! You should always call official numbers, use VPN software to hide your IP address, and avoid clicking links you don’t trust as soon as they pop up; hover your cursor over any link for full URL display before sending any personal or payment information over email!

6. Accidental refunds or overpayments

Geek Squad scams are a widespread form of cyber crime that should be taken seriously and avoided if possible. Being diligent when reviewing all transactions on your bank statement and paying attention can help protect against being taken advantage of.

Scammers typically send emails and text messages to unaware recipients claiming that they have accidentally signed up for Geek Squad subscription services without knowing. Scammers then ask recipients to call a number or respond to an email in order to cancel their subscription, thus preventing being charged hundreds or even thousands of dollars for services they never actually received.

Scammers frequently employ false information, including falsified company names and logos, in order to bolster legitimacy. Furthermore, they might use generic greetings or addresses with return emails that do not match up with Geek Squad’s official site; other red flags should include impersonal greetings or date formats that do not conform with your country.

As soon as any transaction in question involves Geek Squad, be sure to confirm it with them directly. If an email claiming to come from them arrives, remember that most companies allow subscribers up to seven days to cancel their subscription. Also if any suspicious transactions appear on your bank statement immediately inform your financial institution immediately.


The Geek Squad Email Scam is a cunning phishing scheme that takes advantage of Best Buy’s tech-support service to fool recipients. Cybercriminals send false emails and texts alerting consumers they have been charged hundreds or thousands of dollars for subscription renewals they didn’t agree to or know about, then call an 800 number provided in an attempt to gain more information and often give up sensitive personal data or grant remote access access for an unknown device.

Avoiding this phishing attack requires exercising extreme care. Any time an unsolicited message arrives, read its contents closely for signs such as misspellings, short URLs or non-BBB domains that should raise red flags. In addition, keep all your operating system, browser and antivirus software up-to-date – this ensures you have the latest security patches and can identify potential attacks before they happen – plus always type web addresses manually into your browser before hovering over links to inspect their real destination.

Mark Funk
Mark Funk is an experienced information security specialist who works with enterprises to mature and improve their enterprise security programs. Previously, he worked as a security news reporter.