Virtualizing IT environments and migrating to the cloud are the first steps in most IT modernization initiatives. Governments are investing a lot of money in IT. Investments worldwide totaled $429 billion in 2015. Much of this money is directed at upgrading core IT systems that assist with important corporate activities and contain sensitive government and citizen data.
The following is how governments can achieve modernization through IT:
Customer Experience
Today’s citizens want government services to be as personalized and timely as those they obtain from the private sector. Governments must reconsider how they might use digital technology to enhance citizen interaction with government services. For instance, Indian citizens can check their railway ticket status through the PNR Status.
Governments may use the data they continuously collect from citizens and devices to better service design and customize delivery by utilizing advanced analytics. For instance, patients booking online meetings with medical professionals could be directed to extra resources to assist with their illness, such as a local support community or exercise class.
Using chatbots on government websites to conduct transactions demonstrates how artificial intelligence (AI) may already assist in providing services to individuals. It can enable online self-referral and screening, directing citizens to social care according to their needs and requirements. This can help urban planning be more effective by reducing commuters’ travel times and optimizing routes for transportation operators.
Public Value
Governments must develop sustainable means to finance public services and infrastructure in uneven development and escalating demand. By wiser resource management and the capacity to link funding for programs and services to the results they deliver for citizens, digital technologies open up new avenues for service innovation and promote accountability and confidence.
Blockchain technology can assist in tracking the flow of funds through the system, for instance, from the ministry of finance to the expenditure department and, subsequently, the delivery agency. Governments can make more informed choices about distributing public resources if spending is more transparent.
By introducing new manufacturing capabilities, 3D printing includes the capacity to speed up production and lower building costs for infrastructure and public transportation ventures, create more effective and affordable supply chains for the defense industry, and promote job growth and economic transformation in remote areas.
Citizen Security
How personal data is exploited is causing citizens growing anxiety. Governments are therefore implementing information security management systems to protect the data they maintain and are coming to rely heavily on.
Governments must also use cloud computing’s power to boost their processing power, enable biometric identity systems that are both secure and reliable, and offer trusted payment platforms for citizen transactions.
Smart Infrastructure
Rapid development, globalization, contamination, water scarcity, and climate change are just a few of the fundamental problems that can be solved with the help of smart infrastructure advancements like connected cars, electric vehicles, smart electric grids, energy-efficient buildings, Internet of Things (IoT) networks, and open data portals.
The development of resilient and sustainable infrastructure can be facilitated by utilizing the most recent technological advancements to maximize value and efficiency. It uses software, sensors, and smart devices to integrate digital technology into physical structures like power plants and bridges.
