Microsoft’s Your Phone Is Down, Users Getting Connection Errors


Microsoft’s Your Phone services have been down to the health portal Microsoft 365, with link problems and mistakes from 7 AM UTC.

Also, when using the app, your phone users may be given “Can’t connect” or other error banners as detail from Microsoft on the status page of the service.

“We have recognized a possible problem within a service traffic handling infrastructure. We take corrective action and we will carefully monitor service in order to guarantee recovery,” Microsoft adds.

This occurs just three days after Samsung’s Galaxy Note 10 has received a phone screen service.


Microsoft’s Your Phone app was first introduced to the public during the Build Developer Conference in May 2018. The release of the Windows 10 Insider Preview Build 17728 (Redstone 5) was later issued to Insiders on 31 July 2018, and was formally demoted at the Redmond’s October 2018 surface case.

This app lets users connect from their PC to select Android and Samsung devices using the Wi-Fi connection, which is pre-installed on chosen Samsung phones, using the “Your Phone Companion (YPC)” app for most Andros and the “Link to Windows (LTW)” app.

“This connection between your phone and your PC allows you to immediately access all that you enjoy,” states the Help page for your phone app. “Read and respond with ease to text messages, view latest pictures on your phone, use your favourite mobile applications and handle your phone’s notifications right across your PC.”

Update August 26, 2019, 21:02 UTC: Microsoft claims the Your Phone service recovers slowly after corrective measures have been taken:

We’ve completed our initial set of corrective actions and we’re closely monitoring service health as it begins to recover.

Update August 26, 2019, 22:43 UTC: Microsoft claims that the problem influencing your phone service has now been fixed for approximately 14 hours.

We’ve completed all corrective actions and our monitoring has confirmed that the issue is resolved.

Mark Funk
Mark Funk is an experienced information security specialist who works with enterprises to mature and improve their enterprise security programs. Previously, he worked as a security news reporter.