MSP Service Desk



MSP Service Desk- MSPs (managed service providers) are businesses that remotely manage IT infrastructures or end-user systems. They normally charge a monthly or yearly fee and give a proactive alternative. We recognise that an MSP need high-quality software that can be used for their clients, so we provide our service desk software free of charge to anyone, including MSPs.

How Do We Maintain Low Labor Costs?

MSPs struggle to charge a fair but competitive fee, which is especially problematic when paying for services provided by another organisation. As a result, we provide our service desk software, as well as a few other tools, for free. You can keep your costs low, which will benefit you in the following ways:

  • Maintain a pleased consumer base.
  • Maintain a positive relationship with your bosses/owners.
  • Create a competitive market for MSPs that are similar.

You can keep your clients pleased and safe by using our free remote monitoring and management tools and patch management.

Our Product’s Functions

It’s simple to manage tickets, organise SLAs, and keep everyone satisfied using our Service Desk MSP software. You may use it remotely or share it with your clients so they can have an easy-to-use dashboard with all the information and options they need.

We’ve improved our reporting capabilities, and now you can get reports on:

  • Time,
  • Tickets
  • Cost
  • Assets
  • Departments
  • Agents

Everyone will be held accountable, and you will be able to generate reports based on any relevant parameters. You can arrange the programme to notify people automatically when new tickets become available, and you can limit access accordingly. You’ll also be able to automatically route tickets so that the department or agent can locate what they’re looking for promptly.

Alternative to Remote Desktop Connection Manager

  • RMM for ITarians (Remote Monitoring and Management)
  • ITeamViewer
  • LogMeIn
  • GoToMyPC
  • Join.Me

ITarian RMM (Remote Monitoring and Management)

ITarian RMM (part of the ITarian service) allows IT administrators to remotely monitor and manage endpoints. It combines multiple elements into a single, well-organized console.



ITarian RMM enables IT managers to remotely monitor employees, work environments, apps, and mobile devices. It also looks into information execution and produces fixes, upgrades, and administration designs as quickly as possible.

The best thing is that RMM fora is included in ITarian’s IT management package.

TeamViewer

TeamViewer is a popular remote desktop software that is used by many businesses. With TeamViewer, you may remotely access a system on a range of platforms and technologies from anywhere in the world.

TeamViewer provides 256-bit encryption and supports thirty different languages. It also has two-factor authentication and session passwords for added security.

LogMeIn

LogMeIn is a remote access and management software that works on a range of platforms, similar to TeamViewer. It comes with 1TB of file storage and LastPass password managers for password management. LogMeIn includes SSL/TLS security for added protection.

LogMeIn also has a Pro edition that includes collaboration and access options. Individuals, small businesses, and IT professionals can use LogMeIn Pro to remotely access and manage computers.

GoToMyPC

GoToMyPC is another remote desktop software that allows Mac and Windows PCs to be accessed from anywhere in the world. It’s simple to set up and enables for quick file transfers between PCs.

Multi-monitor functionality is included in GoToMyPC, and users can copy and paste files between connected machines.

Join.Me

Join.Me is another another remote desktop programme that is ideal for small enterprises on a budget. It allows for low-cost remote meetings and cooperation.

With only a few clicks, you may add extra users from all over the world. In addition, the Join.Me remote desktop programme integrates seamlessly with Office 365, Google Calendar, and Outlook.



Remote desktop software can boost your company’s efficiency and make it easier for your IT team to manage a vast network of machines. As part of the ITarian IT management package, we propose ITarian RMM since it provides advanced cost choices.

 

Jennifer Thomas
Jennifer Thomas is the Co-founder and Chief Business Development Officer at Cybers Guards. Prior to that, She was responsible for leading its Cyber Security Practice and Cyber Security Operations Center, which provided managed security services.