Troubleshoot Sims 4 Crashes on PC, Mac and PS4
What’s more irritating than The Sims 4 crashing with no error codes? If there was an error, at the very least you’d know why it occurred.
It’s true that the Sims 4 failing on startup or after an update is quite inconvenient. You are eager to press the play button, but instead you begin looking for troubleshooting solutions.
You’ve come to the right place. This guide contains all of the solutions you’ll need to get back to playing as soon as possible.
Why is Sims 4 crashing so frequently?
There are a number of possible causes for Sims 4 to crash at startup or during gameplay:
- The system requirements are barely met by your computer.
- You’re utilizing graphical settings that are taxing your computer’s resources.
- Drivers that are corrupted or missing
- Sims4 game files that are corrupted or missing
- There isn’t enough open area.
⇒ Important: Before you start troubleshooting, make a backup of your saved games.
How to Fix Game Crashes in The Sims 4
Fixes for all platforms (preliminary):
- Restart your computer or console after logging out of Origin. Allow your gadgets to rest for a few minutes before turning them back on.
- Restart your modem if necessary.
- Keep your Mods up to date. The Sims 4 may crash quickly after launch if your custom content files are out of current.
- Check to ensure if your Mods/CC are up to date and compatible with the most recent game patches. Alternatively, turn off your modifications and CC.
Follow the quick navigation link below for a list of solutions for certain platforms:
How to Fix Sims 4 Crashes on PC, Mac, and PS4
Fix 1: Install the most recent PC and game updates.
Older OS versions may contain a slew of flaws. If you want to experience bug-free gaming sessions, keep your PC up to date.
Check your computer for OS updates, install them, and restart it. Carry on with Sims 4 in the same way. Check for game updates, download them, then restart your computer. To see if it works, start the game.
Fix 2: Make sure your graphics drivers are up to date.
While we’re on the subject of upgrades, ensure sure your graphics driver is up to current. In-game problems are frequently caused by outdated graphics card drivers. Install the most recent drivers to rule this out as the source of your issue.
How to use Device Manager to upgrade graphics drivers?
- To find device manager, go to Start, type device management, then double-click the first result.
- Expand the Display adapters list to find your graphics card, then right-click on it and select Update driver.
- Restart your computer and reinstall The Sims 4.
- Download and install the latest graphics drivers from your device’s manufacturer’s website.
Drivers for your device are updated on a regular basis by the manufacturer.
Check what kind of GPU your computer has and manually download the driver.
|Download Nvidia graphics updates|
|Download AMD graphics updates|
|Download Intel graphics updates|
After you’ve downloaded the latest drivers, double-click them and install them according to the on-screen instructions.
Fix 3: Turn off any overclocking software
Your system will become more unstable if you overclock your CPU and GPU. Sims 4 may freeze and crash if you run your processor and graphics card at considerably higher speeds than suggested for an extended period of time.
Reset your CPU’s clock speed to its default value. You should no longer be experiencing crashes if this was the source of your issue.
Fix 4 – Make the game playable again
- Origin will be launched.
- To access My Game Library, click here.
- Repair the Sims 4 game origin by right-clicking on it and selecting Repair.
- Follow the directions on the screen.
- Restart your computer and reinstall the game.
Fix #5: Turn off the Origin in-game option.
Game crashes can sometimes be caused by Origin in-game settings. Turn these options off and see if you still have the same issue:
Origin will be launched.
- Go to the app’s settings.
- Select the Origin In-Game tab from the drop-down menu.
- In-game, turn off the origin mode in The Sims 4.
- Turn off the feature.
- Close the client, restart your computer, and then relaunch The Sims 4.
How to Fix Sims 4 Crashes on Mac?
This guide’s second section will show you how to fix Sims 4 crashes on Mac systems. The instructions provided below will help you rapidly address this problem.
First and foremost, ensure that your Mac fulfils the game’s minimum system requirements. If necessary, update your PC.
The Sims 4 minimal system requirements for Mac are as follows:
- Mac OS X Lion is the latest version of Apple’s operating system (10.7.5)
- Intel Core 2 Duo 2.4GHz or higher CPU
- RAM – A minimum of 4 GB RAM is required.
- Hard Drive – 14 GB empty space/ 1 GB extra space for CC
- NVIDIA GeForce 9600M GT, ATI Radeon HD 2600 Pro, or above is required for video. A video RAM of at least 256MB is required.
For Mac, the following are the recommended system requirements for The Sims 4:
- Mavericks is the latest version of Mac OS X. (10.9 or later)
- Intel Core i5 or greater CPU
- 8 gigabytes of RAM
- Hard Drive – 18 GB of storage
- NVIDIA GTX 650 or above is required for video.
Fix #1: Put your Sims 4 folder on your desktop.
Move the Sims 4 folder to your desktop by going to Documents > Electronic Arts > The Sims 4. The game will create a new folder on its own.
If this remedy resolved your issue, user data (most likely incompatible or conflicting CC/Mods) was to blame.
Start with your saves and import your old data from the old The Sims 4 folder into the new one. Gradually incorporate all of the features. If the game fails to work again, you’ll be able to immediately determine the source of the problem.
If your Mac is equipped with an Intel HD graphics card, the problem could be caused by the way you configured your in-game graphics settings. Go to Documents > Electronic Arts > The Sims 4 and locate your Options.ini file to undo the changes. Move it to your desktop now so the game may generate a fresh Options.ini file.
Fix #2 – Make sure your game is in good working order.
Launch Origin, navigate to your games collection, right-click The Sims 4 and choose Repair Game from the menu.
Restart the game to see if the issue has been resolved.
Fix #3 Open the game from the Applications folder.
The problem may be resolved by starting the Sims 4 from the game icon in your Applications folder. Continue to the next step if the problem persists.
Fix 4 – Origin In-Game Launch Origin is disabled.
Right-click on The Sims in My Games.
Go to the Game Properties page.
For this game, enable the option Disable Origin in Game.
Fix 5 – Restart your Mac.
- Restart your Mac and immediately press and hold the Shift key.
- Release the Shift key when the login window appears.
- When prompted, log in.
- Check if the error still occurs when you launch Origin.
Fix 6 – Delete the data cache from Origin.
- Open your computer’s hard drive.
- Use Finder > Go > Go to Folder to go to the root level folder -> open the Library folder -> use Finder > Go > Go to Folder to get to the Library folder.
- Go to the Origin folder in the Application Support folder.
- Delete the DownloadCache folder, and then empty your Trash.
- Restart The Sims 4 to see whether the problem still exists.
Fix #7 Reset Origin on Mac
- EA’s Reset Origin utility is available for download.
- Double-click the ResetOrigin folder in your Downloads folder.
- Now double-click the ResetOrigin file and select Reset Origin from the menu.
- When prompted, enter your Administrator password and then click OK to begin the reset process.
- Hit OK to quit the Reset Origin tool and open the game when the confirmation notice shows on the screen.
- We hope that these fixes were helpful and that The Sims 4 no longer crashes on Mac.
How to Fix The Sims 4 PS4 Crashes
Here are various possibilities for resolving this issue on your PS4:
- Ensure that your system and game are both up to date.
- Make some room for yourself. To function effectively, your PS4 console need as much free space as possible. The Sims 4 expansion packs are entertaining to play, but try to keep the number of expansions on your console to a minimum.
- Remove some of the articles from the gallery that you don’t use very often. Delete any unnecessary downloads, and things should improve.
- To correct any data corruption in the game, reinstall the Sims 4. We’re hoping for some assistance.