In today’s Internet-driven environment, every company concerned about efficient and cost-effective telecommunications solutions has undoubtedly been told that Voice over Internet Protocol (VoIP) telephone systems are the ideal option. At first look, it appears that VoIP services are meeting many, if not all, of the key communication needs that businesses have for telephone systems.
It doesn’t take long, though, to come across opposing recommendations. Atlantech is frequently asked to clear up any misunderstandings concerning VoIP telephone systems that develop as a result of this. People are curious as to whether VoIP communication solutions are as beneficial as they claim.
The Most Important Business Advantages of a VOIP Telephone System
Switching to a VoIP phone system, it turns out, has a slew of potential advantages. Let’s take a look at some of the ways that making this move can help you save money and time while enhancing productivity.
Costs are reduced, time management is improved, and productivity is increased using VoIP systems.
1. Low Per-Call Cost
A VoIP telephone system uses Internet Protocol to make calls, as the name implies. All communication data is converted into packets and transferred over the IP network instead of using telephone lines. Your company’s IP network could be your Internet connection, a direct IP link to your phone service provider, or a mix of the two. The fact that your telephone service provider’s network to your office network has assured quality of service (QoS) is an important aspect of the IP connection. Note that QoS is not achievable when connecting to your telephone service provider via the Internet.
When two callers use a regular phone line to converse, the line is taken up by the two callers. Landline calls, especially long-distance calls, are expensive since there are only so many lines that can be constructed. However, by using the Internet to relay call data, this issue is avoided, making domestic and long-distance calls more affordable overall.
Businesses that use VoIP are frequently offered the chance to make free domestic and long-distance calls. If the business’s phone number is in the United States, for example, providers frequently enable all calls inside the “lower 48” of the country to be made for free.
If your parents or elderly family member knows neighbors in nearby buildings, they can feel secure in their surroundings. Moving them out of their home, especially if they have been in the house a long time, can rip that security away. If you are worried about safety and want open communication, set up one of the available home phone plans for elderly individuals using a VOIP system. You can also purchase an emergency protocol or fall alert device.
2. Mobility of Service
If you run a mobile phone business, VoIP services can save you a lot of time and money because they follow you around.
A line that runs to a home or business is granted its own phone number on a standard phone system. Any movement becomes a challenge of remembering the correct codes or keys to dial on your phone. Contacting phone companies to move services and phone numbers to new locations might waste a lot of time.
All of this is eliminated with a VoIP phone system. Physical restrictions do not exist. You have the flexibility to shift as your business requires without adding to your stress level.
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3. Features’ Versatility
Using VoIP phone systems enables you to multitask with even the most technologically advanced gadgets, allowing you to be as productive as possible.
Assume you’re on a call that’s stuck in a queue. While you’re waiting, you can plan your response to missed client calls by reading voicemail-to-text transcriptions provided right to your email inbox.
In another situation, you can quickly forward messages and voicemail. If you receive an essential voicemail message, you can forward it to three other persons with a single mouse click.
VoIP phone systems include all of these functions, as well as a slew of others. Because the service is always with you, you may easily add or remove features that you find useful. In a nutshell, VoIP phone solutions scale with your company.
4. Straightforward Conference Calls
The qualities just described aren’t the only ones that VoIP makes simple. Creating and participating in conference calls is significantly easier now that all calls are made via a converged data network rather than dedicated phone lines.
If your company employs a standard phone system, you can participate in conference calls, but you’ll have to pay extra for a service that allows you to host several callers for a conference. Many VoIP phone systems include these features as standard. You can use the capacity to make conference calls as an added benefit to the service you currently pay for rather than paying for something new.
Not only that, but VoIP services also make video conferencing a lot easier. Of course, these kind of meetings are rare, but VoIP phone systems make face-to-face connection with colleagues and clients much easier to manage while business workers are away from the office.
5. Client Interaction that is both efficient and effective
Businesses can now be found all around the world in today’s global economy. Meetings are frequently need to travel as a result of this. Even yet, there’s no need to lose the capacity to make vital conversations or fail to send important documents when using a VoIP service.
You may have noticed that prominent corporations such as Coca-Cola and JPMorgan Chase have abolished voicemail in recent months. While this type of move may not be acceptable for every company, it appears that some businesses have discovered that answering voicemails takes up too much time.
You may pick where and how your calls ring using a VoIP phone system. You may, for example, choose the first five rings to be forwarded to your office. If you don’t answer the phone, the call will be forwarded to a second or third device, such as a mobile phone or a laptop. Simply put, if a call is essential, it does not need to be missed.
Important documents that must be forwarded are no longer delayed. Instead of waiting a day (or several) for a fax machine, business associates can e-fax their papers using VoIP.
6. Dependable in a Hurry
One of the most common concerns with VoIP is that if the internet goes down, so does the ability to make calls. This doesn’t have to happen in the appropriate situation. The truth is that call-forwarding, like other VoIP phone system capabilities, is extremely adaptable.
Because you may pick where and how your calls are redirected, you won’t lose productivity as a result of local power outages or weather-related occurrences. If the office phone is unavailable, you can use your mobile device or laptop to make a call.
Choosing the Best Option for Your Company
Any advice that requires major changes in how corporations conduct business, understandably, appears to be too risky. With all of the services and capabilities available, switching to a VoIP phone system can be confusing. Sifting through pages of fine text also doesn’t help you make the best option.
When making significant business decisions like these, it’s always best to have a qualified, trustworthy advisor on hand.