Keeping Your Supply Chain Strong: Signs You Need To Replace a Current Vendor

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There are countless businesses around the world that specialize in providing goods to the general public. During the production and distribution of these goods, most business owners will use a number of third-party vendors.

The more vendors you are using to keep your business running, the higher the need becomes for Vendor Risk Management Software. This software allows you to collect and centralize data relating to your vendors. With this data, you can assess the risk associated with each vendor.

Having a vendor that is unreliable can put you in a compromised position. The last thing you want is to disappoint your customers due to being unable to deliver on the promises you’ve made. When it is time to replace a current vendor, you might notice some of the signs mentioned here.

Consistent Invoicing Mistakes

A recent study found that more than 40% of businesses in the United States outsource certain essential processes. Many of these businesses are using third-party vendors to supply them with the materials they need to manufacture and ship new products. If you are like most business owners, you are adamant about staying on good financial footings.

The sad reality is that millions of businesses close their doors each year due to money management problems. Dealing with a vendor that has a problem with submitting accurate invoices can be frustrating.

Getting overcharged for things you don’t receive can bankrupt your business over time. As soon as you start to notice these invoicing issues, you need to consider replacing the vendors in question. The longer you allow these invoicing problems to persist, the more money you will ultimately lose.

This is why the time of the essence when it comes to replacing an irresponsible vendor.

Price Increases Without Warning

If you have to operate on a strict budget, then price hikes can be disastrous. Most business owners account for how much money they need to operate each month down to the penny. If your monthly costs keep increasing due to price increases from one vendor, it might be time to get rid of them.

While it is normal for a company to change its prices over time, these changes shouldn’t occur frequently and without warning. A vendor that does not warn clients before raising their prices will lose business over time.

If you are tired of the uncertainty of dealing with a particular vendor, you need to replace them immediately. Before you choose a replacement vendor, do your homework. Finding out what type of track record a vendor has can help you decide if they are the right fit.

The Vendor Is Difficult To Contact

When dealing with the same vendors for years, problems are bound to occur, so being able to pick up the phone or send an email to a vendor to address the issues you are dealing with is important. However, if you are consistently unable to get in touch with a vendor, it might be time to move on.

Ideally, you want to choose to work with vendors that go out of their way to communicate with you. This communication can help you make your business more productive and profitable over time. Closely monitoring all of your vendors is crucial when trying to figure out which ones need to be replaced.

Again, this is where specially-designed software can help you mitigate the risks associated with using third-party vendors.

Regular Complaints From Employees

Building a successful supply chain is one of the most challenging tasks you will have to manage as a business owner. Learning how to delegate is an essential part of taking your business to the next level.

As you start to hand off important tasks off to employees, you might lose sight of how well your vendors are doing. It is the job of the employees who deal with vendors on a daily basis to provide you with information about how they are doing.

If you are getting complaints from your team members about the same vendor, then you need to take them seriously. Allowing these problems to persist can lead to your employees getting frustrated and feeling undervalued. This is why you have to take immediate action when you are confronted with these vendor-related issues.

Dependability Is Becoming a Problem

When a vendor makes a promise to you or a member of your staff, you want them to follow through. Over time, you might start to notice one or more of your vendors is not very dependable and doesn’t deliver consistently. These dependability issues will get worse as time goes by, which is why you have to nip them in the bud immediately.

Finding a vendor that is more dependable will help you serve your customers better and keep your business running efficiently.

If you notice any of the problems mentioned here, schedule a meeting with the vendor in question. There are plenty of other options for your business, so if the vendor is unwilling to fix or take responsibility for the problems being experienced, you need to replace them.

Jennifer Thomas
Jennifer Thomas is the Co-founder and Chief Business Development Officer at Cybers Guards. Prior to that, She was responsible for leading its Cyber Security Practice and Cyber Security Operations Center, which provided managed security services.