MSP RMM Comparison

MSP RMM Comparison- Managed Services Providers (MSPs) proactively monitor devices, computers, servers, and networks using remote Monitoring and Management software. RMM tools are available through the cloud or on-premise.

The RMM tool collects data about a client’s software, hardware, and networks, as well as tracking the health of numerous endpoints. RMM software can issue tickets and notify the administrator if a problem arises.

Routine IT chores such as software and OS updates can be automated with RMM software. This feature comes in handy when you need to repair a big number of devices at once. Some programmes allow you to write scripts, while others allow you to change pre-built scripts and use drag-and-drop editors.

In this article, we’ll compare all of the major Remote Monitoring and Management Tools available today in an MSP RMM comparison.

SolarWinds RMM

SolarWinds RMM includes a set of tools that allow you to secure, maintain, and optimise your IT infrastructure from a single interface. It includes features such as network discovery, remote access, and data reports. It works with a variety of operating systems, including Windows, Mac OS, and Linux.

Solarwinds’ Remote Monitoring and Management is a network administration tool designed to help large and mid-size businesses manage their IT networks. They provide both on-premise and cloud deployment options.

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Active Discovery, one of its functions, can enable insight into all active and inactive devices on a client’s network. It also has an issue-reporting module that allows users to view the problems that devices connected to the client’s network are experiencing. Network administrators can use the patch management tool to remotely distribute software updates and address issues to all linked devices.

This MSP RMM application may be linked with Service Desk, allowing IT personnel to provide seamless service and support to users. SolarWinds provides support via an online knowledge base, as well as email and phone.

Atera

Atera RMM assists users in detecting problems before they are seen by clients. To remedy difficulties, it also performs root-cause investigation and patch management.

Users can also access a database of clients, contacts, contracts, service-level agreements (SLAs), devices, and tickets through this software’s customer relationship management (CRM) module. This RMM system also includes a password management tool that is protected.

Atera offers a help desk service that assists customers and gives you access to an up-to-date knowledge base. It also has a customer portal where users may add tickets and track their progress.

Atera provides a billing module that allows users to gather, manage, and generate bills from chargeable data. With the system’s mobile features, third-party providers can put in billable hours from anywhere.

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ITarian

ITarian is a remote management and monitoring (RMM) solution that allows MSPs to connect with their clients to monitor devices, address issues, automate routine tasks, and manage operations. Its patch management feature allows administrators to scan operating systems and apply patches without having to go to the device’s location.

ITarian RMM also has a single dashboard for professionals to track device status, performance, and active resources.

Audit logs, white-label possibilities, file transmission, role-based access, and various user groups are all important characteristics of ITarian. Users may also manage distant devices and processes, as well as open folders and data saved on linked devices.

Its ticket management feature allows managers to create customised processes and automate tasks like replying to customer questions, allocating tickets to agents, and escalating issues to the appropriate department. ITarian has a free version as well as annual membership options. Customer service is available via phone, email, and online messaging.

Continuum RMM

For enterprise-level managed service providers, Continuum RMM is a cloud-based remote monitoring and management platform (MSPs). IT support teams can use this solution to monitor, troubleshoot, and manage all network devices and endpoints.

This RMM software gets device information connected within the network automatically once installed, and produces a network architecture that reveals the complete status and data of each device.

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The Continuum RMM system also includes a script library that can automate processes like scheduling backups, issuing updates, and deploying apps, among others. IT technicians can use a central patch management platform to remotely install updates on various devices from a single dashboard. Finally, it includes a client communicator programme that allows end users to communicate with the IT team and quickly resolve serious technical issues.

Final Thoughts

MSPs and IT teams can benefit greatly from remote monitoring and management (RMM) systems. This improves their service while also increasing their profits. You may improve resource utilisation, lower service delivery costs, and automate mundane processes by selecting from our MSP RMM comparison list.

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